Privacy Policy
COMA BALKAN doo respects the privacy of website users and is committed to protecting personal data collected when using the coma-cnc.com website .
With this Privacy Policy, we explain what data we can collect, for what purposes we use it, to whom it can be accessed and what rights website users have.
Who is responsible for data processing?
The following is responsible for the processing of personal data via this website:
COMA BALKAN doo
Banja Luka, Bosnia and Herzegovina
Website: coma-cnc.com
Email: info@coma-cnc.com
Users can contact us through the available contact channels if they have questions regarding the processing of their personal data.
What data can we collect?
When using the website, we may collect data that the user voluntarily submits when contacting us, such as name, company name, phone number, e-mail address and message content.
The web server and security systems may also automatically record certain technical data, such as IP address, device and browser type, access time, and other technical information necessary for the secure and proper functioning of the website.
We use the data primarily to respond to inquiries, communicate with customers, provide information about our services, and protect the website.
Google Analytics
We use Google Analytics on the website to better understand how visitors use the website.
Google Analytics may collect information about the pages visited, the time spent on the website, the approximate location of the user, the device and internet browser used, as well as other statistical data.
Analytical cookies are activated according to the user's choice through the cookie consent management system.
Google Maps
A Google map may be displayed on certain parts of the website to make it easier to find the company's location.
When loading Google Maps content, certain technical data, including your IP address, may be transmitted to Google.
Google Maps content may only be loaded after appropriate user consent where such consent is required.
Cookies and consent management
The website uses cookies and similar technologies necessary for its proper functioning, as well as additional cookies that may be used for statistics and third-party content.
We use Complianz | GDPR/CCPA Cookie Consent to manage user consent .
The user can accept or reject certain categories of cookies and subsequently change his choice through the cookie settings available on the website.
More detailed information on the types of cookies can be found in the separate Cookie Policy.
Contact by phone, WhatsApp and Viber
The website offers direct contact options via phone call, WhatsApp and Viber .
The Chaty plugin is used to display these options.
If the user chooses WhatsApp or Viber, communication continues via the service of the respective provider. Data processing in these applications is also subject to the privacy policies of the companies operating these services.
The user decides for himself whether he wants to contact COMA BALKAN through these communication channels.
Website security
We take reasonable technical and organizational measures to protect the website and data from unauthorized access, loss or misuse.
All-In-One Security (AIOS) is used for additional website security , while website backups are created using the WPvivid Backup Plugin system .
Certain technical data may be recorded when necessary to prevent unauthorized access attempts and protect the website.
Sharing data with third parties
We do not sell or share personal information with third parties for marketing purposes.
The data may be made available to providers of technical services necessary for the functioning of the website, including providers of hosting, analytical services, maps and communication platforms.
Certain service providers, such as Google, WhatsApp or Viber, may process data on servers outside of Bosnia and Herzegovina or the European Economic Area in accordance with their own privacy policies and applicable data protection mechanisms.
How long do we keep data?
We retain personal data only for as long as necessary for the purpose for which it was collected or as long as necessary to meet legal, business and security obligations.
Data from business communication can be saved for a longer period of time when they are needed to provide the service, prove business communication or fulfill legal obligations.
Your rights
In accordance with applicable personal data protection regulations, the user may have the right to request:
- access to your personal data;
- correction of inaccurate or incomplete data;
- deletion of data when no longer needed;
- restriction of processing;
- withdrawal of previously given consent;
- information about how their data is processed.
To exercise his rights, the user can contact us using the information provided on this page.
Privacy Policy Changes
COMA BALKAN doo may periodically change this Privacy Policy in order to comply with changes to the website, services used or applicable regulations.
The current version of the Privacy Policy will always be available on this website.